Refunds and Cancellations GWR

Payments, Refunds and Cancellations

Payments Policy:

Full Payment is required for reservation confirmation.


Cancellation & Refunds Policy:

Refund for Early Cancellation:
A 100% deposit refund will be provided if a reservation is cancelled or modified more than 15 days before the scheduled arrival date. Refund will be sent back to original payment method.


No Refund Within 15 Days: No refund will be provided for cancellations or modifications made within 15 days of the arrival date.


No-Show Policy:
In the event of a no-show (guest does not arrive for the reservation), a full retention charge will be applied.


Important Notes:

Deposit Refund Process:
Refunds for eligible cancellations will be processed within a reasonable timeframe. Please allow for the necessary processing time.

Contacting The Greenwood Resort:
For any changes to your reservation or if you have questions regarding our policy, please contact our reservations team at or call +91 92070 42326.

Policy Acknowledgment:
By confirming your reservation at The Greenwood Resort, you acknowledge and agree to abide by our Confirmation and Cancellation Policy.

We appreciate your understanding and cooperation. We look forward to welcoming you to The Greenwood Resort and ensuring you have a pleasant and enjoyable stay.



August 29, 2023

Greenwood Group to invest Rs 500 cr for hotels in NE

The Greenwood Hotels and Resorts Group on Tuesday announced that it will invest Rs 500 crore to roll out hospitality projects across Northeast over the next 10 years.

The company has launched its latest property ‘The Greenwood Guwahati’ in the business segment here at an investment of Rs 100 crore.


“Despite being a gateway to Northeast India and a major trade centre, Guwahati lacks sufficient international level hospitality options for business and trade requirements. We are trying to address this need gap,” The Greenwood Group managing director Himanshu Kalita said in a statement.

‘The Greenwood Guwahati’ will contribute significantly in providing better hospitality infrastructure and subsequently bolster the economic development of the entire Northeastern region, he added.

This new property is equipped with 48 luxury rooms, meeting facilities, gymnasium, spa and swimming pool.

The hospitality firm also announced plans to expand its operations across the region by setting up new properties.

“The Group is enthusiastic about broadening its presence across all eight states of Northeast India with a substantial investment of Rs 500 crore over the next 10 years,” it added.

The company, however, did not share details like the total number of hotels or the exact locations.


The Greenwood Group already manages two properties — The Greenwood Resort, Guwahati, which caters to the leisure and resort segment and ‘The Greenwood, Tezpur’, which is a boutique hotel.

“With the experience of 10 years in the hospitality industry since 2013, The Greenwood Group aspires to capitalise the developments attracting entrepreneurs, investors and industry leaders from across the nation and the globe,” the statement said.


All Rooms Book


Revel in the richness and elegance of The Greenwood properties across all our locations– the perfect destinations for guests to soak in world-class conscious luxury and comfort.

The Greenwood Hotel
The Greenwood Resort
The Greenwood Hotel


Privacy Policy

Privacy Policy

Last updated: January 10, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Greenwood Resorts Pvt. Ltd., Khanapara, Guwahati.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Assam, India

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to The Greenwood Hotels & Resorts, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:

  • By phone number: +91 92070 42326

Gorh Banquet

Gorh Banquet

From birthdays to baby showers, celebrating a big promotion or graduation, an intimate gathering of family and friends or even a corporate get-together, our party halls can transform to fit every occasion. When you look forward to celebrating once-in-a-lifetime moments, you need them most flawlessly thought of and executed. We invite you to celebrate with us and create treasured memories that will last for generations to come.

Maximum Capacity:

Gorh I:  50
Gorh II: 50
Gorh III: 70

Area: 600 sq ft


Guest Entry Point: 1

Other Conveniences:

– Audio-Visual Equipment
– General Services
– Internet Access


Theatre: 40

Classroom: 30

Cluster: 30

U-Shape: 20

Social: 70


Greenwoood Boardroom

Greenwood Boardrooms

With an unparalleled attention to detail and cleanliness, your next corporate meeting with us will be a welcome escape. Host a professional conference or meeting that will impress delegates and ensure business success. Renowned for executing events of every caliber, our team will ensure delegates are left inspired and recharged.

Maximum Capacity: 20

Area: 529 sq ft


Guest Entry Point: 2


Other Conveniences:
– Audio-Visual Equipment
– General Services
– Internet Access


Theatre: N/A

Classroom: N/A

Cluster: N/A

U-Shape: N/A

Social: N/A


Terms & Conditions



Terms and Conditions – The Greenwood Resorts Pvt Ltd

Check-in time- 2:00 PM Check-out time- 12:00PM

  • As per the Government of India’s security regulations, it is mandatory for all guests to show an government identity proof (passport for foreigners) at the time of check-in. Please do ensure that you carry this with you.

  • Personal food and beverages are strictly not permitted on the hotel premises.

  • Lockers for your valuables are available in each guest room. The hotel shall not be responsible for any loss of or damage to your personal belongings.

  • In case any damage is done to the hotel property by guests during their stay, it will be the sole accountability of the guest that made the booking and “The Greenwood Resort” will levy damage charges as deemed fit.

  • Conference equipment is provided as per actual costs, on prior notice.

  • An extra bed can be provided if space permits @1250 INR plus taxes

  • We reserve the right to cancel or release the reservation, if the resort not receive the required details or payment guarantee by Credit Card/Demand Draft/Cheque.(subject to local clearing)

  • Our hotel requires a minimum of 24 hours prior notice for flight/train details to organize an airport/station transfer on chargeable basis.

  • Twin Bed will be on subject to availability.

  • Breakfast is served from 7 to 10:30 AM., lunch from 12:30 to 4 PM and dinner from 7:30 to 11:30PM.
  • Bar timing: Opening 11:00 AM closing 12:00AM

  • There are special charges for weekends, Christmas, and New Year. Please do contact our Sales Offices for further information.

  • Rates for fashion photography and filming are available on request.


  • All prices mentioned regarding rooms, meals, services and other facilities are exclusive of taxes. CGST and SGST rates as per the GST Act and GST Rules & Regulations will be levied on the corresponding services availed at the properties. All taxes are subject to change as per the Government regulations from time to time.



  • We are bound by strict excise and other regulations by which: No personal liquor is allowed, even on a corkage basis, and a violation of this can risk our liquor license to be revoked.
  • No loud music (as in DJ/disco/loudspeaker music) is allowed in the open areas of the property. For this, we have identified specific venues. Even there the volume will have to be controlled after 10 pm. No fireworks and crackers after 10 pm since it disturbs villagers and nearby the Greenwood resort

    Payment Terms

    For Room Booking

    Total room rent is payable in advance in order to confirm the bookings.

    Rules & Regulations for Banquets Booking

  • Please excuse us. No. discounts are possible on the quoted rates.

  • We shall entertain only 10% over and above the guaranteed numbers of person agreed upon at the time of banquet booking.

  • Breakages and damages will be charged separately.

  • Advance paid against the banquet party will not be refunded if party cancel within on 6 Months of the event.

  • The advance of 30% of the total estimated amount will enable us to confirm your banquet and balance 70% before fifteen days of event and if any extra payment to be done after party only.

  • Booking confirm in the open air is at customers risk with regards to any unfavourable climate conditions.

  • Outside agencies are not allowed to perform/act any function in the premises.


  • Management is authorized to take legal action against unruly behaviour for the safety of other guests and to maintain the decorum of the place.


  • Outside Alcoholic Drinks and beverages are strictly prohibited.

  • In keeping with our heightened security procedures, we request all our guests to carry a photo-identity with address proof to present at Check-in. foreign nationals are required to present their passport and valid visa. Indian nationals can present any one of the following: Passport / Driving License / Voter ID card / Aadhar Card.



  • Disputes if any will be subjected to Guwahati Jurisdiction.
    Right of admission reserved.


  • All Govt. taxes applicable.



Confirmation policy for weddings and large celebrations with accommodation

  • 30% of the total room tariff and estimated event amount be paid at the time of confirming the booking.

  • 70% remaining balance to be paid 15 days in advance of the event date.

  • Security deposit 25% is mandatory, If not complied to the booking can be cancelled.

  • Full clearance of bill at the time of check-out.



         Cancellation policy for Accommodation

  • Confirmed booking cancelled prior to 168hours (excluding banquet) of the arrival date will not be liable to any cancellation fee.
  • Cancellations between 168 hours to 24 hours of check-in date will be charged 1st night’s room rate plus taxes.
  • Cancellations made within 24 hours of check-in date will be charged full cost of stay.

  • Credit/Debit card cancellations will be charged 5% extra.
  • Incase of any cancellations the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of next month.



Cancellation policy for weddings and large celebrations


  • Total advance paid will be retained if cancelled anytime within 3 months of the booking date.
  • 100% of the advance will be retained if cancelled 1 month prior to date.
  • If the Host cancels before 6 months of the event they will be refunded the booking amount.
  • If the host cancels between 6 to 2 months before the event 50% advance will be refunded.
  • If the Host cancels within 2 month then advance money will not be refunded.


  • In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

  • Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.

  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.

  • Online refunds for bookings made through the website usually take 7-10 working days.

  • Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.

  • The original receipt must be presented for processing the refund.
    Credit/debit card cancellations will be charged 5% extra.

    Privacy Policy

    Personal Information We Collect About You
    We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:
    Creating a profile with us;
    Making reservations, accommodation requests and payments;;
    Consenting to marketing communications;
    Submitting comments, reviews, or other user-generated content;
    Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
    Requesting customer or technical support.


Personal Information includes:

Postal or billing address;
E-mail address;
Telephone or mobile number;
Payment card information;
Government identification (e.g., Aadhar Card, Pan card, passport identification to verify traveler identities);
Device being used (for our mobile site);






Member hotel stay information;
Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room); and
Other relevant data.

Use and Sharing of Personal Information

we only process and share your Personal Information, including sharing with service providers or other external entities, to the extent reasonably necessary to fulfil your requests and meet our legitimate business and legal objectives. When we disclose Personal Information to external entities to perform services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have.
Security of Your Information
We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access.


Xorai Banquet

Xorai Banquet

The pillarless Xorai banquet reflects grandeur whilst opening up an array of possibilities. It is the perfect choice for conferences, sit-down affairs or social receptions.

Maximum Capacity: 350

Dimension: 2,500 sq ft


Guest Entry Point: 1


Other Conveniences:
– Audio-Visual Equipment
– General Services
– Internet Access


Theatre: 250

Classroom: 150

Cluster: 150

U-Shape: 80

Social: 350

GWT Dining


Combining the finest of traditional Indian cooking with culinary concepts from all over the world, the restaurants & bar at The Greenwood offers distinctive cuisines to choose from.
Our Chefs at the Greenwood are trained and equipped with state of art skills and treat you to a great culinary experience. They bring the ingredients and prepare choicest delicacies.
Plan a special surprise, or host your family & friends, this is the perfect way to answer both taste and hygiene concerns.


by Arrack


Modern Dining


Garden Cafe

World of Authentic Culinary

Explore a variety of global cuisine and a world of gastronomy prepared in our restaurants by experienced chefs.


Our dedicated sales team offers the very best in any occasions. At Greenwood Hotels, we offer events and meetings tailored to your needs . Ready to start planning your next event?